Shipping Policy

Shipping Policy

Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. You'll receive a confirmation email with tracking information once your order has shipped.

International Delivery
We ship worldwide. Delivery typically takes 7–14 business days from dispatch, depending on your destination country and local customs processing. Some remote areas may experience longer delivery times.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before ordering.

Order Tracking
A tracking number will be provided via email once your order ships. International tracking may show limited updates while the package is in transit between countries, particularly during customs clearance. You may also enter your order number or tracking number into our Track Order page to receive live tracking information.

Shipping Delays
Delivery estimates are not guaranteed. International shipments can occasionally be delayed due to customs inspections, local postal service processing, weather, or high shipping volumes during peak periods. We appreciate your patience.

Incorrect Shipping Information
Please ensure your shipping address, including country and postal code, is accurate at checkout. We are not responsible for delays or lost orders resulting from incorrect or incomplete address details provided by the customer.

Questions?
For questions about your order or international shipping, contact us at support@astrakind.com and we'll be glad to help.